Quality management : theory and application /
In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become muc...
| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
Boca Raton, Fla. :
CRC Press,
2009.
|
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become much more of an engineering discipline producing plenty of data, but little actual improvement. In Quality Management: Theory and Application, highly respected quality management specialist Peter Mauch shows you how to set up a Quality Management System (QMS) that will stay aligned with your business go. |
|---|---|
| Physical Description: | 1 online resource (171 pages) |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781439813812 1439813817 9781439887998 1439887993 |