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Developing performance support for computer systems : a strategy for maximizing usability and learnability /

Provides a practical approach to development, rather than theoretical, and presents guidelines for designing and developing performance support products, such as online help, instruction, performance aids, documentation, coaches/advisors/wizards and electronic performance support systems.

Bibliographic Details
Main Author: Williams, James R. (James Richard), 1932-
Corporate Author: Taylor & Francis
Format: eBook
Language:English
Published: Boca Raton : CRC Press, ©2004.
Subjects:
Computer systems.
Performance > Management.
Performance technology > Management.
Computer Systems
Systèmes informatiques.
Rendement au travail > Gestion.
COMPUTERS > Computer Literacy.
COMPUTERS > Computer Science.
COMPUTERS > Data Processing.
COMPUTERS > Hardware > General.
COMPUTERS > Information Technology.
COMPUTERS > Machine Theory.
COMPUTERS > Reference.
TECHNOLOGY > Industrial Health & Safety.
TECHNOLOGY > Engineering > General.
COMPUTERS > Programming > Software Development.
Computer systems
Performance > Management
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • INTRODUCTION<BR>Why Performance Support?<BR>What is Performance Support? <BR>Design Approach <BR>Types of Performance Support <BR>Performance Support System Model <BR>How to Use This Book<BR>References<BR><BR>DESIGN ENVIRONMENTS AND STRATEGIES <BR>Introduction<BR>Ideal Environment<BR>Typical Environment <BR>Late Involvement Environment <BR>References<BR><BR>PROJECT PLANNING<BR>Introduction<BR>Planning Environment <BR>Estimation Factors and Impacts<BR>Planning Methodology and Tools<BR>Sample Plan for Performance Support Projects<BR>Planning for Electronic Performance Support Products <BR>References<BR><BR>NEEDS ASSESSMENT AND TASK ANALYSIS <BR>Introduction<BR>Development Environment Constraints<BR>Needs Assessment Methods<BR>Task Analysis for Performance Support<BR>References<BR><BR>MATCHING PERFORMANCE SUPPORT METHODS TO TASK REQUIREMENTS<BR>Introduction<BR>Determining Skill and Knowledge Requirements <BR>Performance Support Considerations and Alternatives <BR>Performance Support Selection Aid <BR>References<BR><BR>GENERAL DESIGN GUIDANCE <BR>Introduction<BR>User Considerations<BR>Information Presentation<BR>Layout and Structuring Consideration<BR>Media Selection <BR>Use of Color<BR>Icons<BR>Accessibility<BR>Internationalization <BR>References<BR><BR>DEVELOPING PERFORMANCE SUPPORT PRODUCTS<BR>Introduction<BR>Documentation<BR>Performance Aids <BR>Online Help<BR>Coaches, Advisors and Wizards <BR>Instruction <BR>Electronic Performance Support<BR>Iterative Approach to Electronic Performance Support<BR>References<BR><BR>TESTING PERFORMANCE SUPPORT PRODUCTS <BR>Introduction<BR>When to Test<BR>Test Planning <BR>Developmental Testing
  • Heuristic Evaluation<BR>Developmental Testing
  • Alpha Testing <BR>Usability Testing<BR>Beta Testing <BR>Product Testing<BR>Follow-up Evaluation <BR>Test Reporting<BR>References<BR><BR>Appendices