Outcome maps.

Jennifer Abrams explains why an outcome map should be used in advance of a hard conversation. Understanding what the problem is, desired outcomes and available resources can turn the conversation into a problem solving and/or growth experience.

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	Closed-captions in English.
Published:	Thousand Oaks, California, United States : Corwin Press, [2015]
Series:	Having hard conversations ; 7.
Subjects:	Interpersonal communication. Conversation analysis. Communication interpersonnelle. Analyse de la conversation. Nonfiction television programs. Internet videos. Émissions télévisées autres que de fiction. Vidéos sur Internet.
Online Access:	Connect to this streaming video