Being mindful of language.

Jennifer Abrams highlights language usage choices that can negatively impact hard conversations. She discusses the importance of using professional wording, avoiding generalizations, and maintaining rapport.

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	Closed-captions in English.
Published:	Thousand Oaks, California, United States : Corwin Press, [2015]
Series:	Having hard conversations ; 8.
Subjects:	Interpersonal communication. Conversation analysis. Communication interpersonnelle. Analyse de la conversation. Webcast Nonfiction television programs. Internet videos. Émissions télévisées autres que de fiction. Vidéos sur Internet.
Online Access:	Connect to this streaming video