Writing survey questions.

Dr. Jack Fowler explains how his team designed the questions for the Consumer Assessment of Healthcare Providers and Systems. Using cognitive testing and stakeholder engagement, the CAHPS designers found wording that would elicit answers useful for other consumers.

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	Closed-captioned in English.
Published:	Los Angeles, CA : SAGE Publications, Inc., 2014.
Series:	Investigating the Social World, 8e ; 8.
Subjects:	Consumer Assessment of Healthcare Providers and Systems (U.S.) Health surveys.
Online Access:	Connect to this streaming video