Using organizational learning to improve service quality.

Professors Stewart Clegg and Tyrone Pitsis discuss how organizations can be capable of learning. They examine how nursing homes can evaluate and improve their facilities and services.

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	Closed-captions in English.
Published:	London, United Kingdom : SAGE Publications Ltd, [2016]
Series:	Management & organizations ; 10.
Subjects:	Organizational learning. Health services administration. Apprentissage organisationnel. Services de santé > Administration. Webcast Internet videos. Nonfiction television programs. Émissions télévisées autres que de fiction. Vidéos sur Internet.
Online Access:	Connect to this streaming video