Interpersonal conflict.

Brad Heckman discusses conflict resolution techniques, including interest-based negotiation, empathetic listening, and appreciative inquiry.

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	Closed-captions in English.
Published:	London, United Kingdom : SAGE Publications Ltd., 2015.
Series:	SAGE video tutorials.
Subjects:	Conflict management. Interpersonal communication. Gestion des conflits. Communication interpersonnelle. Nonfiction television programs. Internet videos. Émissions télévisées autres que de fiction. Vidéos sur Internet.
Online Access:	Connect to this streaming video