Problems with people.

Matt Allwright and communications specialist Judi James work with a customer service representative who is suffering from extreme stress and frustration. The team gives him tools for becoming more assertive, positive and effective at his day job without having to take the stress home with him.

Bibliographic Details

Other Authors:	Winder, Nigel (Narrator), Allwright, Matt (Interviewer)
Format:	Video
Language:	English
Language Notes:	Closed-captions in English.
Published:	London, United Kingdom : BBC, 2015.
Subjects:	Job stress. Customer services. Stress dû au travail. Service à la clientèle. Webcast Nonfiction television programs. Internet videos. Émissions télévisées autres que de fiction. Vidéos sur Internet.
Online Access:	Connect to this streaming video