Call center forecasting : linear regression models.

Statistician Andrew Zelin explains how a model can be used to forecast demand at a call center. He cautions viewers that math alone can only do so much; it's also important to have a human understanding of the field.

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	Closed-captions in English.
Published:	London, United Kingdom : SAGE Publications Ltd., 2017.
Series:	SAGE video case studies.
Subjects:	Regression analysis. Call centers. Regression Analysis Analyse de régression. Centres d'appels (Affaires) Webcast Online media. Internet videos. Nonfiction television programs. Vidéos sur Internet. Émissions télévisées autres que de fiction.
Online Access:	Connect to this streaming video