The customer excellence enterprise : a playbook for creating customers for life /

"The world is a very unpleasant place for customers. They no longer feel special. They no longer feel heard. And they definitely no longer feel valued. Throughout their daily lives, with emotions ranging from disappointment and disbelief to exasperation and rage, customers today are increasingl...

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Bibliographic Details

Main Authors:	Simmons, Wayne (Customer experience expert) (Author), DeWitt, Tom (Director) (Author)
Format:	eBook
Language:	English
Published:	Hoboken, New Jersey : Wiley, [2024]
Subjects:	Customer relations. Marketing.
Online Access:	Connect to the full text of this electronic book