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Crucial conversations : tools for talking when stakes are high /

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Bibliographic Details
Main Author: Patterson, Kerry, 1946-
Corporate Author: McGraw-Hill Companies
Other Authors: Grenny, Joseph, McMillan, Ron, Switzler, Al
Format: eBook
Language:English
Published: New York : McGraw-Hill, [2013]
Edition:2nd ed.
Series:McGraw-Hill's AccessEngineering.
Subjects:
Interpersonal communication.
Interpersonal relations.
Persuasion (Psychology)
Electronic books.
Computer network resources.
Online Access:Connect to the full text of this electronic book
Description
Item Description:Print version c2012.
Includes intentional: "the acronym STATE. It stands for: Share your facts; Tell your story; Ask for others' paths; Talk tentatively; Encourage testing."
Physical Description:1 online resource(xviii, 244 pages) : illustrations.
Also issued in printing.
Bibliography:Includes bibliographical references.
ISBN:9780071771320