Script theory /

This chapter defines script theory and discusses its origins, applications, and limitations. Readers will have the opportunity to practice using insights from script theory in the context of job interviews and customer service.

Bibliographic Details

Main Author:	Guinn, Trey (Author)
Format:	eBook
Language:	English
Published:	Los Angeles, CA : SAGE Publications, Inc., 2023.
Subjects:	Schemas (Psychology) Employment interviewing. Customer services. Schèmes (Psychologie) Entretiens d'embauche. Service à la clientèle. Customer services Employment interviewing Electronic books.
Online Access:	Connect to the full text of this electronic book