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State of Vermont : a case study on leadership and the link between customer and employee experience /

When the State of Vermont's Office of Professional Regulation moved its customer-facing licensing processes online, the agency's leader, Lauren, scored some early wins for improving customer and employee experiences with the agency. Previously, the agency's staff processed application...

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Bibliographic Details
Main Author:	Thum, Stephanie (Author)
Format:	eBook
Language:	English
Published:	London : SAGE Publications: SAGE Business Cases Originals, 2023.
Series:	SAGE business cases.
Subjects:	Leadership > Case studies. Customer relations > Case studies. Commercial law > Vermont > Case studies. Leadership > Études de cas. Commercial law Customer relations Leadership Vermont Electronic books. Case studies
Online Access:	Connect to the full text of this electronic book

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