Cover Image

State of Vermont : a case study on leadership and the link between customer and employee experience /

When the State of Vermont's Office of Professional Regulation moved its customer-facing licensing processes online, the agency's leader, Lauren, scored some early wins for improving customer and employee experiences with the agency. Previously, the agency's staff processed application...

Full description

Bibliographic Details
Main Author: Thum, Stephanie (Author)
Format: eBook
Language:English
Published: London : SAGE Publications: SAGE Business Cases Originals, 2023.
Series:SAGE business cases.
Subjects:
Leadership > Case studies.
Customer relations > Case studies.
Commercial law > Vermont > Case studies.
Leadership > Études de cas.
Commercial law
Customer relations
Leadership
Vermont
Electronic books.
Case studies
Online Access:Connect to the full text of this electronic book

Internet

Connect to the full text of this electronic book

Available Online

Holdings details from Available Online
Call Number: HD57.7 .T48 2023
 
Call Number Status Get It
HD57.7 .T48 2023 Available