A workplace ethical dilemma : is it fair to "give it back" to customers who misbehave? /

A department head of a call center company in India is perplexed. An employee was interacting with an irate customer who used abusive language over the phone. That employee then put himself on mute and mumbled some foul words in return with the intention to vent out his frustration without being aud...

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Bibliographic Details

Main Author:	Mehta, Shreshthi (Author)
Format:	eBook
Language:	English
Published:	London : SAGE Publications: SAGE Business Cases Originals, 2024.
Series:	SAGE Business cases.
Subjects:	Work environment > Case studies. Ethical problems > Case studies. Problèmes moraux > Études de cas. Electronic books.
Online Access:	Connect to the full text of this electronic book