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Customer Experience : A New Responsibility for U.S. Federal Government Administrative Leaders /

Within a few days of starting her new job as the chief operations administrator for a U.S. federal government agency, Devona realized there was a new requirement on her leadership plate: systematic effort toward improving the experiences of her agency's customers, against the backdrop and struc...

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Bibliographic Details
Main Author: Thum, Stephanie (Author)
Format: eBook
Language:English
Published: London : SAGE Publications: SAGE Business Cases Originals, 2022.
Series:SAGE Business cases.
Subjects:
Customer relations > United States > Case studies.
Customer relations.
United States.
Electronic books.
Case studies.
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Call Number: HF5415.5 .T48 2022
 
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HF5415.5 .T48 2022 Available