APA (7th ed.) Citation

Nalley, M., & Bufquin, D. R. H. (2020). Lines at the hotel front desk: A case for effective capacity management. International CHRIE.

Chicago Style (17th ed.) Citation

Nalley, Michael, and Diego Riva Humbert Bufquin. Lines at the Hotel Front Desk: A Case for Effective Capacity Management. London: International CHRIE, 2020.

MLA (9th ed.) Citation

Nalley, Michael, and Diego Riva Humbert Bufquin. Lines at the Hotel Front Desk: A Case for Effective Capacity Management. International CHRIE, 2020.