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Lines at the hotel front desk : a case for effective capacity management /

This case study addresses some of the problems that hotel service providers face in managing wait times for guests during high demand periods. Nobody likes to wait in line, however, scientists estimate that we spend 2-3 years waiting in line during our lifetime (Pullman & Rodgers, 2010). Hotel m...

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Bibliographic Details
Main Authors: Nalley, Michael (Author), Bufquin, Diego Riva Humbert (Author)
Format: eBook
Language:English
Published: London : International CHRIE, 2020.
Series:SAGE business cases.
Subjects:
Hospitality industry > Management > Case studies.
Accueil (Tourisme) > Gestion > Études de cas.
Hospitality industry > Management.
Electronic books.
Case studies.
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Call Number: TX911.3.M27 N35 2020
 
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TX911.3.M27 N35 2020 Available