Application of lean principles for improving customer service at Byrotek /

Byrotek derived its competitive advantage from strong customer orientation. They were known for providing high quality product at low cost with unique features. Specifically, the combo bag was renowned for its energy saving, environmentally friendly, and safety features for storage and transportatio...

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Bibliographic Details

Main Author:	Lal, Priyanka (Author)
Format:	eBook
Language:	English
Published:	London : NeilsonJournals Publishing, 2024.
Series:	SAGE Business cases.
Subjects:	Customer services > Case studies. Human capital > Case studies. Service à la clientèle > Études de cas. Electronic books.
Online Access:	Connect to the full text of this electronic book