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Change management : balancing Union Square Hospitality restaurants' no-tipping policy /

The case describes the no-tipping policy introduced by Danny Meyer, CEO of New York-based Union Square Hospitality Group LLC (USHG). In 2015, Meyer decided to eliminate tipping because USHG-owned restaurants' frontline employees earned more than 50% of their wages in tips. The median income gap...

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Bibliographic Details
Main Authors: Agnihotri, Arpita (Author), Bhattacharya, Saurabh (Author)
Format: eBook
Language:English
Published: London : SAGE Publications: SAGE Business Cases Originals, 2022.
Series:SAGE Business cases.
Subjects:
Management > Case studies.
Hospitality industry > Management > Case studies.
Gestion > Études de cas.
Accueil (Tourisme) > Gestion > Études de cas.
Hospitality industry > Management.
Management.
Electronic books.
Case studies.
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Call Number: TX911.3.M27 A36 2022
 
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TX911.3.M27 A36 2022 Available