Serving hotel customers in a postpandemic world : how can Hilton Worldwide recover and change? /

Hotel occupancy rates plummeted during the COVID-19 pandemic. Hilton Worldwide CEO Chris Nassetta needed to strategize how the second largest global hotel chain could modify its business operations to fulfill guest expectations over the next year and in the post-pandemic world. The onset of an airbo...

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Bibliographic Details

Main Authors:	Jia, Yankun (Author), Curpad, Samhitha (Author), Diller, Christopher (Author), Gentry, Richard (Author)
Format:	eBook
Language:	English
Published:	London : SAGE Publications: SAGE Business Cases Originals, 2022.
Series:	SAGE Business cases.
Subjects:	Uncertainty. Business planning. Incertitude. Electronic books.
Online Access:	Connect to the full text of this electronic book