Escalation in global outsourcing projects : the Xpertrans-C&C BPO case /
This case concerns a one billion (US) dollar 10-year global outsourcing project signed in 2007 to outsource major parts of the human resource (HR) function of a major multinational company. The client and supplier embarked on a large-scale implementation plan and ran into difficulties on meeting dea...
| Main Authors: | , |
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| Format: | eBook |
| Language: | English |
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London :
Palgrave MacMillan UK,
2012.
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| Series: | SAGE Business Cases.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | This case concerns a one billion (US) dollar 10-year global outsourcing project signed in 2007 to outsource major parts of the human resource (HR) function of a major multinational company. The client and supplier embarked on a large-scale implementation plan and ran into difficulties on meeting deadlines and delivering the systems required. The case focuses on the step-by-step phased roll-out in the client's Europe, Middle East and Africa region covering 44 countries. The case follows the many attempts to stabilise and deliver the project. In June 2010, the supplier sold its HR line of business to another supplier, which became responsible for the project. The case documents the strategy, governance, project management and escalation issues to March 2011, and asks questions about the practices exhibited so far, and future decisions on strategic sourcing, project management, de-escalating the problems and the retained capabilities needed by the client. |
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| Item Description: | Originally Published InKovasznai, D., & Willcocks, L. (2012). Escalation in global outsourcing projects: The XperTrans-C&C BPO case. Journal of Information Technology Teaching Cases, 2, 10-16. |
| Physical Description: | 1 online resource : illustrations. |
| ISBN: | 9781529719505 152971950X |