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Escalation in global outsourcing projects : the Xpertrans-C&C BPO case /

This case concerns a one billion (US) dollar 10-year global outsourcing project signed in 2007 to outsource major parts of the human resource (HR) function of a major multinational company. The client and supplier embarked on a large-scale implementation plan and ran into difficulties on meeting dea...

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Bibliographic Details
Main Authors: Kovasznai, Dorottya (Author), Willcocks, Leslie (Author)
Format: eBook
Language:English
Published: London : Palgrave MacMillan UK, 2012.
Series:SAGE Business Cases.
Subjects:
Xpertrans-C&C BPO > Case studies.
Personnel management > Contracting out > Case studies.
Personnel management > Contracting out
Electronic books.
Case studies
Case studies.
Études de cas.
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Call Number: HF5549 .K68 2012
 
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HF5549 .K68 2012 Available