GE healthcare : improving the knowledge management system /

This case explains how GE Healthcare implemented its knowledge management system (KMS) by allying with Lighthouse and TTEC. Since implementing the Lighthouse KMS, GE Healthcare's call center recruits reached their goals for quality assurance (QA) and averaged a handle time (AHT) of queries in l...

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Bibliographic Details
Main Authors:	Bhattacharya, Saurabh (Author), Agnihotri, Arpita (Author)
Format:	eBook
Language:	English
Published:	London : SAGE Publications: SAGE Business Cases Originals, 2024.
Series:	SAGE Business cases.
Subjects:	Product management > Case studies. Business planning > Case studies. Health services administration > Case studies. Produits commerciaux > Gestion > Études de cas. Services de santé > Administration > Études de cas. Electronic books.
Online Access:	Connect to the full text of this electronic book

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Call Number	Status	Get It
Call Number:		HF5415.15 .B43 2024

HF5415.15 .B43 2024	Available