GW Regional Airline : solving operational problems with quality control tools /

GW Regional Airline (GW Air) is a relatively small independent airline that is facing challenges regarding its quality of service and organization. This case provides a number of operations management charts to help students understand the underlying problems with customer service and the nature of...

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Bibliographic Details

Main Author:	Green, Martin S. (Author)
Format:	eBook
Language:	English
Published:	London : SAGE Publications: SAGE Business Cases Originals, 2022.
Series:	SAGE Business cases.
Subjects:	Consumers' preferences. Consommateurs > Préférences. Electronic books.
Online Access:	Connect to the full text of this electronic book