The "Soleil Service" under pressure /

This case finds the team members of a Cape Town-based franchise of a prominent beauty salon chain, Soleil, scrambling to serve all its customers on the peak day of its busiest season - Christmas Eve. Service and servant leadership are foundational values of the "Soleil Service" - the ethos...

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Bibliographic Details

Main Authors:	Barnardo, Claire (Author), Boyd, Sarah (Author), Kalil, Claudia (Author)
Format:	eBook
Language:	English
Published:	London : Graduate School of Business, University of Cape Town, 2021.
Series:	SAGE Business cases.
Subjects:	Franchises (Retail trade) Strategic planning. Concessions (Commerce de détail) Planification stratégique. franchises. Electronic books.
Online Access:	Connect to the full text of this electronic book