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Airline overbooking : customer (dis)satisfaction and communication challenges /

A frequent and potentially annoying occurrence in airline travel is the overbooking or "bumping" of passengers from flights that in turn affects customer satisfaction. Overbooking policies and the way overbooking is dealt with differs from one airline to another, from the United States to...

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Bibliographic Details
Main Authors: Zizka, Laura (Author), McGunagle, Doreen M. (Author), Clark, Patti J. (Author), Essary, Michael (Author)
Format: eBook
Language:English
Published: London : SAGE Publications: SAGE Business Cases Originals, 2020.
Series:SAGE Business Cases.
Subjects:
Consumer satisfaction > Case studies.
Customer services > Management > Case studies.
Airlines > Management > Case studies.
Consommateurs > Satisfaction > Études de cas.
Service à la clientèle > Gestion > Études de cas.
Compagnies de transport aérien > Gestion > Études de cas.
Airlines > Management
Consumer satisfaction
Customer services > Management
Electronic books.
Case studies
Case studies.
Études de cas.
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Call Number: HF5415.5 .Z59 2020
 
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HF5415.5 .Z59 2020 Available