Dysfunction in the fire house : negotiating a communication breakdown during an after-action review /
High-reliability teams (HRTs) like firefighters must engage in an elevated style of communication and feedback implementation as a means of staying reliable and keeping team members safe. For one firefighting team, a successful tactical approach to a four-alarm fire left the teammates bickering over...
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| Format: | eBook |
| Language: | English |
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London :
SAGE Publications: SAGE Business Cases Originals,
2021.
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| Series: | SAGE business cases
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| Online Access: | Connect to the full text of this electronic book |
| Summary: | High-reliability teams (HRTs) like firefighters must engage in an elevated style of communication and feedback implementation as a means of staying reliable and keeping team members safe. For one firefighting team, a successful tactical approach to a four-alarm fire left the teammates bickering over who had a "correct" method of attack, rather than focusing on the team dynamics. As a result, this team built and solidified detrimental communication patterns and carried over these poor choices to future calls, rendering them less reliable. This case study follows one firefighting team's poor communication that occurred during an after-action review (AAR) for a successfully contained fire and outlines the ways in which all organizations, High Reliability or not, can implement better communication principles. |
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| Physical Description: | 1 online resource : illustrations. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781529767308 152976730X |