Dysfunction in the fire house : negotiating a communication breakdown during an after-action review /

High-reliability teams (HRTs) like firefighters must engage in an elevated style of communication and feedback implementation as a means of staying reliable and keeping team members safe. For one firefighting team, a successful tactical approach to a four-alarm fire left the teammates bickering over...

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Bibliographic Details

Main Author:	Minei, Elizabeth M. (Author)
Format:	eBook
Language:	English
Published:	London : SAGE Publications: SAGE Business Cases Originals, 2021.
Series:	SAGE business cases
Subjects:	Communication in management. Fire stations > Management. Communication en gestion. Casernes de pompiers > Gestion. Electronic books.
Online Access:	Connect to the full text of this electronic book