Implementing a mystery shopping program : where did it go wrong? /

This case invites students to put themselves in the shoes of Delia, the company HR specialist responsible for the implementation of mystery shopping at Salsa, a chain restaurant. Students will have the opportunity to discuss the negative impact of this new performance appraisal system on employee mo...

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Bibliographic Details

Main Author:	Plakhotnik, Maria S. (Author)
Format:	eBook
Language:	English
Published:	London : SAGE Publications: SAGE Business Cases Originals, 2021.
Series:	SAGE business cases
Subjects:	Mystery shopping > Case studies. Clients-mystères > Études de cas. Mystery shopping. Electronic books. Case studies.
Online Access:	Connect to the full text of this electronic book