APA (7th ed.) Citation

Jeffery, M. (2006). ROI for a customer relationship management initiative at GST. Kellogg School of Management.

Chicago Style (17th ed.) Citation

Jeffery, Mark. ROI for a Customer Relationship Management Initiative at GST. London: Kellogg School of Management, 2006.

MLA (9th ed.) Citation

Jeffery, Mark. ROI for a Customer Relationship Management Initiative at GST. Kellogg School of Management, 2006.

Warning: These citations may not always be 100% accurate.