Incorporating inclusivity to positively impact customer experience outcomes and organizational culture /

This case outlines how a leader used the practices and principles of customer experience as a business discipline-specifically, customer insights, otherwise known as voice of the customer data-to understand customer needs and to influence a change in how her organization communicates, empathizes wit...

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Bibliographic Details

Main Author:	Day, Aileen (Author)
Format:	eBook
Language:	English
Published:	London : SAGE Publications, Ltd., 2023.
Series:	SAGE business cases.
Subjects:	Customer relations > Case studies. Corporate culture > Case studies. Culture organisationnelle > Études de cas. Corporate culture Customer relations Electronic books. Case studies
Online Access:	Connect to the full text of this electronic book