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Didi Chuxing : managing the customer safety crisis /

The case recounts how DiDi Chuxing Inc. (henceforth referred to as DiDi), the leading ride-hailing company in China, responded to and resolved a safety crisis after two women passengers were sexually abused and murdered by DiDi Hitch taxi drivers in May and August 2018. The case describes actions in...

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Bibliographic Details
Main Authors: Agnihotri, Arpita (Author), Bhattacharya, Saurabh (Author)
Format: eBook
Language:English
Published: London : SAGE Publications: SAGE Business Cases Originals, 2021.
Series:SAGE Business Cases.
Subjects:
Taxicab industry > Safety measures > Case studies.
Consumer protection > Case studies.
Consommateurs > Protection > Études de cas.
Consumer protection.
Taxicab industry > Safety measures.
Electronic books.
Case studies.
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Call Number: HE5611 .A36 2021
 
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HE5611 .A36 2021 Available