The importance of training and working with others : a case of resolving guest issues /

This case study presents a scenario of Jason and Mike, both guests of the East Bay Hotel and Marina. In order to avoid spending money out of pocket, the two shared a room during the Hospitality Annual Meeting. The two had interactions with employees at the hotel as well as via Twitter and phone with...

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Bibliographic Details

Main Authors:	Brown, Eric A., active 2016 (Author), Schoffstall, Donald G. (Author)
Format:	eBook
Language:	English
Published:	London : International CHRIE, 2016.
Series:	SAGE Business Cases.
Subjects:	East Bay Hotel and Marina > Case studies. Business communication > Case studies. Communication dans l'entreprise > Études de cas. Business communication Electronic books. Case studies Case studies. Études de cas.
Online Access:	Connect to the full text of this electronic book