Allocating hospital resources to improve patient experience /
Dominion Medical Center (DMC) had improved its total profit margin, operating profit margin, and cash flow margin in the last 2 years because of improved quality of patient care and patient experience. Yet, to sustain and grow, the nonprofit DMC needed to maintain a safe and inviting campus, its inp...
| Main Author: | |
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| Format: | eBook |
| Language: | English |
| Published: |
London :
SAGE Publications: SAGE Business Cases Originals,
2019.
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| Series: | SAGE Knowledge. Cases.
SAGE research methods. Cases. |
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
MARC
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| 520 | 8 | |a Dominion Medical Center (DMC) had improved its total profit margin, operating profit margin, and cash flow margin in the last 2 years because of improved quality of patient care and patient experience. Yet, to sustain and grow, the nonprofit DMC needed to maintain a safe and inviting campus, its inpatient acute-care hospital needed a renovation to reduce noise levels, and its children's hospital needed a kids' play area to be more competitive. Facing a razor thin operating margin and limited capital sources, DMC's board and CEO had to make evidence-based choices and decisions that would have a positive impact on its employees, patients, and the surrounding communities. | |
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| 650 | 0 | |a Hospitals |x Finance. | |
| 650 | 0 | |a Patient satisfaction. | |
| 650 | 2 | |a Patient Satisfaction | |
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| 650 | 6 | |a Hôpitaux |x Finances. | |
| 650 | 6 | |a Patients |x Satisfaction. | |
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| 650 | 7 | |a Hospitals |x Finance |2 fast | |
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