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Allocating hospital resources to improve patient experience /

Dominion Medical Center (DMC) had improved its total profit margin, operating profit margin, and cash flow margin in the last 2 years because of improved quality of patient care and patient experience. Yet, to sustain and grow, the nonprofit DMC needed to maintain a safe and inviting campus, its inp...

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Bibliographic Details
Main Author: Dishman, Lihua (Author)
Format: eBook
Language:English
Published: London : SAGE Publications: SAGE Business Cases Originals, 2019.
Series:SAGE Knowledge. Cases.
SAGE research methods. Cases.
Subjects:
Dominion Medical Center.
Hospitals > Business management > Case studies.
Hospitals > Finance.
Patient satisfaction.
Patient Satisfaction
Hôpitaux > Administration > Études de cas.
Hôpitaux > Finances.
Patients > Satisfaction.
Hospitals > Business management
Hospitals > Finance
Patient satisfaction
Electronic books.
Case Reports
Case studies
Case studies.
Études de cas.
Online Access:Connect to the full text of this electronic book
Description
Summary:Dominion Medical Center (DMC) had improved its total profit margin, operating profit margin, and cash flow margin in the last 2 years because of improved quality of patient care and patient experience. Yet, to sustain and grow, the nonprofit DMC needed to maintain a safe and inviting campus, its inpatient acute-care hospital needed a renovation to reduce noise levels, and its children's hospital needed a kids' play area to be more competitive. Facing a razor thin operating margin and limited capital sources, DMC's board and CEO had to make evidence-based choices and decisions that would have a positive impact on its employees, patients, and the surrounding communities.
Physical Description:1 online resource.
Bibliography:Includes bibliographical references and index.
ISBN:9781526496423
1526496429