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Overbooking debacle at United Airlines, Inc. /

On Sunday April 9, 2017, passenger David Dao was forcefully removed from Flight 3411 (from Chicago, IL to Louisville, KY) when he refused to leave at the staff's request. His departure was required as the flight was overbooked and United Airlines needed to transport four crew members to Kentuck...

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Bibliographic Details
Main Authors: Teo, Thompson (Author), Lim, Vivien (Author)
Format: eBook
Language:English
Published: London : SAGE Publications: SAGE Business Cases Originals, 2019.
Series:SAGE Knowledge. Cases.
Subjects:
United Airlines > Management.
United Airlines
Customer relations > Case studies.
Airlines > Management > Case studies.
Crisis management > Case studies.
Compagnies de transport aérien > Gestion > Études de cas.
Gestion de crise > Études de cas.
Airlines > Management
Crisis management
Customer relations
Management
Electronic books.
Case studies
Case studies.
Études de cas.
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Call Number: HE9803.U5 T46 2019
 
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HE9803.U5 T46 2019 Available