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Resolving tussles in service automation deployments : service automation at Blue Cross Blue Shield North Carolina (BCBSNC) /

This teaching case study provides a rich and realistic story of automating knowledge work within the context of a large, non-profit company. As an early pioneer in robotic process automation that built their own tool, the automation team at Blue Cross Blue Shield North Carolina (BCBSNC) sought to im...

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Bibliographic Details
Main Authors: Dunlap, Rod (Author), Lacity, Mary Cecelia (Author)
Format: eBook
Language:English
Published: London : Palgrave MacMillan UK, 2017.
Series:SAGE Business Cases.
Subjects:
Blue Cross and Blue Shield of North Carolina > Automation > Case studies.
Blue Cross and Blue Shield of North Carolina
Professional employees > Effect of automation on > Case studies.
Professionnels salariés > Effets de l'automatisation sur > Études de cas.
Automation
Professional employees > Effect of automation on
Electronic books.
Case studies
Case studies.
Études de cas.
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Call Number: HD45.2 .D86 2017
 
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HD45.2 .D86 2017 Available