Flowers4U.co.za : satisfaction infraction /

On 17 February 2017, Thomas Quinn, the managing director of online florist, Flowers4U.co.za, received an irate email from one of his clients. The client was still not satisfied with a solution he had proposed the day before to make up for unmet expectations regarding flowers delivered on Valentines&...

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Bibliographic Details

Main Authors:	Beswick, Claire (Author), Saini, Yvonne (Author)
Format:	eBook
Language:	English
Published:	London : Wits Business School, 2018.
Series:	SAGE Knowledge. Cases.
Subjects:	Flowers4U.co.za. Quinn, Thomas. Consumer satisfaction. Florists. Consumer Behavior Consommateurs > Satisfaction. Fleuristes. florist shops (built works) Consumer satisfaction Florists Electronic books. Case Reports Case studies. Études de cas.
Online Access:	Connect to the full text of this electronic book