Robotic process automation : strategic transformation lever for global business services? /
The case presents a series of dilemmas facing the senior executives of WALT, a global professional services firm. The executives are considering the potential application of robotic process automation (RPA) into a human resource (HR) function and global business service (GBS) operations. The executi...
| Main Authors: | , , |
|---|---|
| Format: | eBook |
| Language: | English |
| Published: |
London :
Palgrave MacMillan UK,
2017.
|
| Series: | SAGE Business Cases.
|
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | The case presents a series of dilemmas facing the senior executives of WALT, a global professional services firm. The executives are considering the potential application of robotic process automation (RPA) into a human resource (HR) function and global business service (GBS) operations. The executives are pointed to successful RPA implementation by business process service provider Xchanging, operating in the back office of the London insurance market. Students will gain insight into the service automation landscape, RPA risks, challenges, and effective deployment, and will lean how to plan for (a) service automation strategy and building a mature automation capability, (b) mitigate the risks, and (c) progress launch, change management and detailed implementation in multiple business contexts. |
|---|---|
| Item Description: | Originally Published InWillcocks, L., Lacity, M., & Craig, A. (2017). Robotic process automation: Strategic transformation lever for global business services?Journal of Information Technology Teaching Cases, 7, 17-28. |
| Physical Description: | 1 online resource : illustrations. |
| ISBN: | 9781529705881 1529705886 |