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Managing food safety in airline catering in an emerging market : the case of LSG Chefs São Paulo /

This case examines an airline caterer's approach to managing food safety in an emerging market. Staff motivation and compliance with food safety management systems are evaluated. Approaches to food safety management are discussed in connection with certifications. Despite this being a challenge...

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Bibliographic Details
Main Authors: Merkle, Thorsten (Author), Lewis, Robert A., active 2016 (Author)
Format: eBook
Language:English
Published: London : International CHRIE, 2016.
Series:SAGE Business Cases.
Subjects:
LSG Sky Chefs > Case studies.
Airlines > Food service > Management > Case studies.
Food > Safety measures > Case studies.
Compagnies de transport aérien > Services alimentaires > Gestion > Études de cas.
Aliments > Sécurité > Mesures > Études de cas.
Airlines > Food service > Management
Food > Safety measures
Electronic books.
Case studies
Case studies.
Études de cas.
Online Access:Connect to the full text of this electronic book
Description
Summary:This case examines an airline caterer's approach to managing food safety in an emerging market. Staff motivation and compliance with food safety management systems are evaluated. Approaches to food safety management are discussed in connection with certifications. Despite this being a challenge in other organisations, LSG Sky Chefs at the São Paulo unit achieves high compliance levels through effective ways of employee motivation. The organisation offers a number of benefits that can be classified as motivators, such as training or access to medical treatment. In addition, corporate culture plays an important role in this organisation. A system of rewards for employees emphasises the company's core service-related values.
Item Description:Orginally Published InMerkle, T., & Lewis, R. A. (2016). Managing food safety in airline catering in an emerging market: The case of LSG Chefs São Paulo. Journal of Hospitality & Tourism cases, 5(2), 21-27.
Physical Description:1 online resource : illustrations.
Bibliography:Includes bibliographical references and index.
ISBN:9781529713336
1529713331