Finding a path to success for the Hilton Atlanta Downtown Hotel /
This case focuses on the Hilton Atlanta Downtown hotel located in Atlanta, Georgia. It evaluates the leadership team's customer training practices and their ability to overcome ongoing operational and service problems in guest-employee, employee-employee, and employer-employee interactions. Thi...
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| Format: | eBook |
| Language: | English |
| Published: |
London :
SAGE Publications: SAGE Business Cases Originals,
2022.
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| Series: | SAGE Business cases.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | This case focuses on the Hilton Atlanta Downtown hotel located in Atlanta, Georgia. It evaluates the leadership team's customer training practices and their ability to overcome ongoing operational and service problems in guest-employee, employee-employee, and employer-employee interactions. This case explores how creative customer service training options can improve the delivery of services and affect departmental relationships in the hotel as well as hotel employee-to-guest interactions. Therefore, this case guides students to understand and discuss how these service and operational problems can be solved and suggests remedies to avoid reoccurring operational issues. |
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| Physical Description: | 1 online resource : illustrations. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781529794878 1529794870 |