Finding a path to success for the Hilton Atlanta Downtown Hotel /

This case focuses on the Hilton Atlanta Downtown hotel located in Atlanta, Georgia. It evaluates the leadership team's customer training practices and their ability to overcome ongoing operational and service problems in guest-employee, employee-employee, and employer-employee interactions. Thi...

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Bibliographic Details

Main Author:	Choubtarash Abardeh, Homa (Author)
Format:	eBook
Language:	English
Published:	London : SAGE Publications: SAGE Business Cases Originals, 2022.
Series:	SAGE Business cases.
Subjects:	Customer services > Case studies. Service à la clientèle > Études de cas. Customer services. Electronic books. Case studies.
Online Access:	Connect to the full text of this electronic book