Just keep it : customer service and knowing right from wrong /

Douglas purchased a battery-powered lawnmower at a nearby big-box store. Soon he exchanged it for a gas-powered lawnmower. In the meantime, the big-box company sent to his home an identical battery-powered lawnmower without any billing documentation. He tried to return it to the big-box store but co...

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Bibliographic Details
Main Author:	Slack, James D., active 2022 (Author)
Format:	eBook
Language:	English
Published:	London : SAGE Publications: SAGE Business Cases Originals, 2022.
Series:	SAGE Business cases.
Subjects:	Ethics > Case studies. Decision making > Moral and ethical aspects > Case studies. Morale > Études de cas. Prise de décision > Aspect moral > Études de cas. Decision making > Moral and ethical aspects. Ethics. Electronic books. Case studies.
Online Access:	Connect to the full text of this electronic book

Description
Summary:	Douglas purchased a battery-powered lawnmower at a nearby big-box store. Soon he exchanged it for a gas-powered lawnmower. In the meantime, the big-box company sent to his home an identical battery-powered lawnmower without any billing documentation. He tried to return it to the big-box store but could not because the delivery came from the company's online catalog. He called the company's customer service and was told there was no record of purchase and no record of delivery. According to the customer service agent, he cannot return it.Consequently, Douglas decided to return the gas-powered lawnmower to the big-box store and keep its company-sent battery-powered lawnmower because it was "free." However, he began to question "right from wrong" with what he had done. He does not know what to do.
Physical Description:	1 online resource.
Bibliography:	Includes bibliographical references and index.
ISBN:	9781529796704 1529796709