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The Emergency Department (ED) at the Burton Group of Hospitals : application of lean and value stream mapping /

The Burton Group of Hospitals had been performing poorly in their patient satisfaction scores. The poor performance was due to excessive waiting experienced by patients and redundant hospital operations. In this case we describe a simplified sequence of steps for processing and wait times encountere...

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Bibliographic Details
Main Authors: Gadkari, Mrinalini (Author), Chandrasekaran, Aravind (Author)
Format: eBook
Language:English
Published: London : NeilsonJournals Publishing, 2012.
Series:SAGE Knowledge. Cases.
Subjects:
Organizational effectiveness > Case studies.
Industrial efficiency > Case studies.
Office management > Cost control > Case studies.
Industrial management > Cost effectiveness > Case studies.
Hospitals > Emergency services > Case studies.
Efficacité organisationnelle > Études de cas.
Efficience dans l'industrie > Études de cas.
Bureaux > Organisation > Coût > Contrôle > Études de cas.
Gestion d'entreprise > Coût-efficacité > Études de cas.
Hôpitaux > Services des urgences > Études de cas.
Hospitals > Emergency services
Industrial efficiency
Industrial management > Cost effectiveness
Office management > Cost control
Organizational effectiveness
Electronic books.
Case studies
Case studies.
Études de cas.
Online Access:Connect to the full text of this electronic book
Description
Summary:The Burton Group of Hospitals had been performing poorly in their patient satisfaction scores. The poor performance was due to excessive waiting experienced by patients and redundant hospital operations. In this case we describe a simplified sequence of steps for processing and wait times encountered by patients with a simple fracture for treatment in the Emergency Department (ED). The case allows students to apply lean and value stream mapping (VSM) principles to identify waste in the ED process. Students create a current state map, draw a spaghetti diagram to indicate motion waste, and expose the root causes of the problem using a cause and effect diagram. Students then brainstorm countermeasures to minimize waste and create a future state map. Our case facilitates learning and the application of lean principles in a high-contact service context such as hospital operations. Additionally, it provides a rich platform to discuss the unique issues and implementation challenges in healthcare settings.
Item Description:Originally Published InGadkari, M., & Chandrasekaran, A. (2012). The emergency department (ED) at the Burton Group of Hospitals -- Application of lean and value stream mapping. Operations Management Education Review, 6(1), 59-88. OMER6-0CS3.
Physical Description:1 online resource : illustrations.
Bibliography:Includes bibliographical references and index.
ISBN:9781526462022
1526462028