APA (7th ed.) Citation

Ro, H., & Khan, M. (2019). Using a quasi-experimental design to understand gender dynamics in service encounters. SAGE Publications Ltd.

Chicago Style (17th ed.) Citation

Ro, Heejung, and Marryam Khan. Using a Quasi-experimental Design to Understand Gender Dynamics in Service Encounters. London: SAGE Publications Ltd, 2019.

MLA (9th ed.) Citation

Ro, Heejung, and Marryam Khan. Using a Quasi-experimental Design to Understand Gender Dynamics in Service Encounters. SAGE Publications Ltd, 2019.