The review response genre : structures, language, and functions /
"Expanding the scope of the metadiscourse construct, Ho offers a comprehensive analysis of the online review response genre using hotel managers' responses to negative reviews posted by dissatisfied customers on TripAdvisor. He adopts a robust research methodology that involves both quanti...
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Bibliographic Details
| Main Author: |
Ho, Victor
(Author) |
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| Format: | Book
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| Language: | English |
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| Published: |
Abingdon, Oxon ; New York, NY :
Routledge,
2024.
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| Subjects: | |
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