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Service management : operations, strategy, and information technology /

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Bibliographic Details
Main Author: Fitzsimmons, James A (Author)
Other Authors: Fitzsimmons, Mona J.
Format: Book
Language:English
Published: New York : McGraw-Hill, [2001]
Edition:3rd ed.
Subjects:
Service industries > Management.
Services (Industrie) > Gestion.
Dienstleistungsbetrieb
Management
Dienstensector.
Management.
Online Access:Table of contents
Description
Physical Description:xxvi, 646 pages : illustrations, map ; 27 cm + 1 computer optical disc (4 3/4 in.)
Format:System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.
Bibliography:Includes bibliographical references and indexes.
ISBN:007231267X
9780072312676
0071181156
9780071181150