Service management : operations, strategy, and information technology /

Bibliographic Details
Main Author:	Fitzsimmons, James A (Author)
Other Authors:	Fitzsimmons, Mona J.
Format:	Book
Language:	English
Published:	New York : McGraw-Hill, [2001]
Edition:	3rd ed.
Subjects:	Service industries > Management. Services (Industrie) > Gestion. Dienstleistungsbetrieb Management Dienstensector. Management.
Online Access:	Table of contents

Table of contents

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