APA (7th ed.) Citation

Sage Publications, Swartz, T. A., & Iacobucci, D. (2000). Handbook of services marketing & management. SAGE.

Chicago Style (17th ed.) Citation

Sage Publications, Teresa A. Swartz, and Dawn Iacobucci. Handbook of Services Marketing & Management. Thousand oaks, [Calif.] ; London: SAGE, 2000.

MLA (9th ed.) Citation

Sage Publications, et al. Handbook of Services Marketing & Management. SAGE, 2000.